Customer service is an important part of all job roles today. Many workers find themselves involved in customer service without even realising it. Having good customer service skills helps you deal with enquiries, complaints or any other issues. The length of delivery of our Customer Service course is between 6 and 12 months depending on your experience and ability. One day each week you will need to meet up with your tutor/assessor – and this can be at our centre or your work environment. However, we work with you to tailor the course to your individual needs and work with employers needs.
Level 1 Customer Service (QCF)
Who is it for?
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For individuals who are new to customer service sector.
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For individuals who have no prior experience of customer service.
Level 2 Customer Service (QCF)
Who is it for?
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For individuals who are preparing to work in the customer service sector where using the telephone is part of their role.
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For individuals working in customer service roles and wish to develop.
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For individuals working in customer service who wish to improve their knowledge of the importance of how to satisfy customer's expectations.
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For individuals already working in customer service roles but wish to gain a level 2 qualification and upskill themselves.
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Level 3 Customer Service (QCF)
Who is it for?
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For individuals who are working in customer service looking to develop and progress.
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For individuals who are new to a senior customer service role.
Customer Service
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Setting up Home based Childcare Service
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Supporting Individuals with Learning Disabilities
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The Early Years Advanced Practitioner
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Children & Young People's Workforce
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Support Teaching & Learning in Schools
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